Manufacturing and Service Engineer

June 2024 - Present

• Lead manufacturing and quality assurance for GC-FTIR instrumentation, ensuring accuracy and reliability

• Deliver comprehensive technical support and user training, diagnosing and resolving mechanical and electrical issues in lab and field environments to ensure optimal performance and minimal downtime

• Drive product improvements by incorporating client and field-based insights into design updates, improving manufacturability, cost, and ease of service

• Maintain detailed service and inventory records using Salesforce and ERPAG software

Mechanical Engineering Intern

January 2023 – June 2023

• Designed and manufactured test fixtures and test plan for new mechanical design; consulted with vendors to optimize component design

• Approved large mechanical assembly drawings and ensured manufacturability and compliance with technical standards for accurate drawings, including GD&T and welding symbols

• Designed, tested, and implemented streamlined workflow for internal document approval in SOLIDWORKS PDM

• Selected internal lab tool based on technical requirements, user needs, and ergonomics and designed and manufactured adapters to ensure compatibility with existing equipment

• Software Used: Python, SOLIDWORKS, Tera Term, Empower, Keyence VK Viewer, VK Analyzer, and VK MultiFileAnalyzer, SAP Engineering Control Center, MATLAB, Microsoft Office

• Conducted tests, analyzed data, and reconfigured hardware to improve thermal performance in electromechanical instruments

• Performed feasibility study, concept development, component selection, prototype, and test of a fixture to verify various performance characteristics of axial fans on time and within budget

• Performed surface roughness measurements using Keyence VK-X200 laser microscope and analyzed data while creating documentation for the entire process

• Streamlined measurement process and increased data accuracy by designing and 3D-printing fixtures to hold components under test

• Analyzed various lamps from different suppliers to verify performance

• Performed cycle tests on prototype components, prepared solvents, led troubleshooting process, and analyzed performance over time using chromatograms

• Provided comprehensive customer service to walk-in patrons and responded to telephone inquiries

• Packed, sealed, labeled, and affixed postage and customs documents to prepare materials for shipping

• Processed point-of-sale transactions, including checks, cash, and credit purchases using the Counter-Manifest System

• Partnered with the Department of Unemployment Assistance to support COVID-19 unemployment applications through communication with those affected

• Documented confidential information and resolved stressful situations in a professional manner

• Provided a professional and pleasant customer service experience to thousands of people

• Processed point-of-sale transactions, including checks, cash, and credit purchases using NCR software